Craft IT for people who make things.

Macs are all we do. James has been supporting Apple users long enough to have watched the entire modern creative stack get built from scratch. Multiple times.

Every tool your team runs on, every quirk of macOS, every new way creative software finds to misbehave at the worst possible moment: we’ve seen it, fixed it, and probably have an opinion about it.

Absolutely not. We built Patrin for the “little giants”: small studios doing outsized work, the 8-person agency doing 50-person work, the photographer with a decade of irreplaceable archives. Small studios move fast and can’t afford to be slowed down by technology. That’s exactly what we’re here to fix.

That’s great, most studios do. We’re happy to step in wherever you need us: a single project, a specific problem, or ongoing support for the parts of your setup no one owns yet. We work with what you’ve built; nothing gets touched without your sign-off.

The short answer: if it runs on macOS and your team depends on it, we probably know it. Google Workspace, Microsoft 365, Adobe Creative Cloud, LucidLink, Dropbox, Zoom, Slack, Jamf Pro, Apple Business Manager, network infrastructure, VPNs, VoIP, SSO and identity management, endpoint security, asset lifecycle — the tools a studio actually runs on.

For studios with serious production-level storage needs, we specialize in 10GbE+ speed and 250TB+ capacity file server builds.

What we don’t do: AWS/GCP/Azure provisioning, web development, custom software, DevOps pipelines, or Windows-primary environments. That’s a different specialty, and there are people who do it brilliantly (not us).

If your stack includes something not on either list, ask. There’s a good chance we’ve seen it before.

Our services are time-based and billed in 15-minute increments, with rates that depend on the service:

• Remote Support:$ 175/hr
• On-site Studio Support:$ 200/hr *
• On-site Home Support:$ 150/hr *

*On-site appointments are a 1-hour minimum and include an hour of travel time, which covers most of Seattle. If you’re farther out, additional travel is billed at 50% of the appointment rate. We’ll let you know if travel is likely to exceed the included time when we confirm.

Once we’re working together, quick questions by email or text are generally free; we’re not going to nickel-and-dime you for a two-minute question.

Optional monthly retainers are available for teams that want ongoing or priority support.

A note for our Washington clients: as of October 1, 2025, Washington’s ESSB 5814 requires IT providers to collect sales tax on our services; you’ll see it on your invoice.

If you’re outside Washington, you’re exempt from this added tax.

When the work’s done, we send an invoice with links to pay by card, ACH/bank transfer, Zelle, or check. Payment is due at the end of the appointment unless we’ve agreed otherwise in advance.

Prompt payment is the one thing we’re firm on. Not to be difficult, but because chasing invoices takes time neither of us gets back.

We bill by time: no monthly minimums, no lock-in, no surprises. You reach out when you need something, we handle it, you get an invoice.

For teams who want the assurance of fast response times, predictable billing, or preventive maintenance, we offer optional retainers. We work out the scope, hours, and terms with you, based on your needs and goals.

Either way, the first conversation is a no-cost, no-commitment needs assessment. We’ll talk through what makes sense before anyone signs on.

Reach out by text or email, and we’ll acknowledge within 24 hours; usually much faster. For emergencies, text us directly, and we’ll respond as soon as possible.

Studios live on deadlines, and nothing ever breaks on a slow afternoon. We do our best to be there when you need us, and we’ll flag it if we’ll be out of reach for a stretch.

24 hours not fast enough? A retainer can include shorter response times. Reach out to discuss.

No. Most of the time, the fix lives in your cloud services, not on your machine, and we handle it there. If we do need to change something on your computer, we’ll do it with you when we’re on-site.

If something serious pops up that can’t wait until our next visit, we can do a remote-access session with your permission. We’ll walk you through starting the session, and you’ll see everything we do. A small tool finds your computer and establishes the connection.

We never install anything that gives us access without you starting the session yourself. When it ends, so does our access; nothing lingers in the background.

The one exception: if we have an agreement to support your server, we may install a tool that allows us to connect remotely for urgent fixes, off-hours updates, or backup monitoring. The details will be outlined in the support agreement, and the software will only be installed at your specific request and consent.

We respect your time and ask that you respect ours, but we understand that things happen. If you need to cancel a scheduled session, we ask for 24 hours’ notice.

• Cancel more than 24 hours out, and there’s no charge.
• Cancel less than 24 hours out, and you’ll be billed at 50% of the session minimum (one hour for on-site, 15 minutes for remote).
• A no-show is billed at the full session minimum, plus any travel costs.

We show up on time and ready to work; if we ever need to cancel, we’ll give you as much notice as we can. And of course, if we do, there’s no charge.

Schedule a no-cost needs assessment. Bring your pain points and as much detail about your current setup as you have: the tools your team runs on, what’s holding you back, and what you wish worked better.

No sales pitch, no obligation. Just a conversation.